Refund and Returns Policy

At Crafters Hub, we want to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, please review our Returns Policy below:

1. Return Eligibility: You may return items within [7] days of receiving them, provided they are in their original condition, unworn, unused, and with all original tags and packaging intact.
2. How to Initiate a Return:
   • Contact the seller: First, reach out to the seller from whom you purchased the item to discuss the return.
   • Seller’s Return Policy: Sellers may have their own return policies. Be sure to familiarize yourself with the seller’s return terms and follow their instructions.
3. Return Shipping: Unless otherwise specified by the seller, the cost of return shipping is the responsibility of the buyer.
4. Refunds: Once the seller has received the returned item and verified its condition, they will process a refund. Refunds will typically be issued in the original form of payment, excluding shipping costs.
5. Seller Dispute: In the event of a dispute between the buyer and seller regarding a return, Crafters Hub may step in to mediate and resolve the issue.
6. Exemptions: Certain items, such as custom-made products, perishable goods, and digital downloads, may not be eligible for return. Be sure to check the product listing and seller’s return policy for specific exemptions.
7. Communication: It is essential to maintain open and clear communication with the seller to facilitate a smooth return process.

Please note that the above Returns Policy is a general guideline. Specific return policies may vary among sellers on Crafters Hub, so always refer to the seller’s policies and instructions when initiating a return.

If you have any questions or need assistance, don’t hesitate to contact us at info@craftershub.co.za