Shipping Policy

Shipping within South Africa

Shipping Methods:

We offer multiple shipping methods for deliveries within South Africa, including standard shipping, express shipping, and in some cases, free shipping for orders over a certain amount. The available options will be presented during the checkout process.

Shipping Costs:

Shipping costs vary depending on the selected shipping method, the size and weight of the items, and the delivery destination. The shipping costs for your specific order will be clearly displayed at checkout.

Delivery Timeframes:

Estimated delivery times vary based on your location and the selected shipping method. Typically, standard shipping within South Africa may take 3-7 business days, while express shipping may take 1-3 business days. Please note that these are general estimates, and delivery times may be affected by external factors.

Order Tracking:

Customers can often track their orders. Once your order has been shipped, you will receive tracking information via email, allowing you to monitor the status of your shipment.

Shipping Zones:

We offer shipping services throughout South Africa. Please provide a valid South African address for accurate delivery.

Shipping Restrictions:

Some items may have specific shipping restrictions, such as hazardous materials, oversized items, or products that cannot be shipped to certain locations. Any restrictions will be clearly communicated on the product listing.

Lost or Damaged Items:

In the event that your order is lost or arrives damaged, please contact our customer support team within [X] days of receipt. We will guide you through the process of filing a claim or arranging for a replacement.

Returns and Exchanges:

For information regarding returns and exchanges due to shipping issues or other reasons, please refer to our Returns Policy.

Holiday Shipping:

During peak seasons or public holidays, delivery times may be subject to delays. We recommend placing your orders well in advance during these periods to ensure timely delivery.

Contact Information:

If you have any questions or concerns about our shipping policies, please don’t hesitate to contact our customer support team. You can reach us at [customer support email] or [customer support phone number].

Shipping Promotions:

Periodically, we may offer special shipping promotions or discounts. Details about any ongoing promotions will be communicated on our website or through promotional materials.

Customs and Duties:

Crafters Hub is focused on shipping within South Africa, and therefore, customs duties and taxes are typically not applicable for domestic shipments. If you have any questions regarding customs or duties, please contact our customer support team.

Shipping Disclaimers:

Please note that external factors, including weather conditions, public holidays, or unforeseen events, may affect delivery times. While we strive to provide accurate estimates, we cannot guarantee delivery on a specific date.