Craftssio Cancellation and Returns Policy – South Africa

Cancellation Policy:

At Craftssio, we understand that circumstances can change, and you may need to cancel your order. Please review our Cancellation Policy for guidelines on canceling orders:

1. Cancellation Window: You may cancel your order within [X] hours of placing it. After this period, the order may have already been processed and shipped, and cancellation may no longer be possible.
2. Cancellation Process: To cancel your order, please contact our customer support team as soon as possible. You can reach us at [customer support email] or [customer support phone number]. Provide your order details and the reason for cancellation.
3. Refund: If you cancel your order within the specified cancellation window, you will receive a full refund, including any shipping fees. Refunds will be processed using the original method of payment.

Returns Policy:

We want you to be satisfied with your purchase from Craftssio. If you’re not completely happy with your order, please review our Returns Policy for guidelines on returning products:

1. Return Eligibility: You may return items within [X] days of receiving them, provided they are in their original condition, unworn, unused, and with all original tags and packaging intact.
2. Return Process: To initiate a return, please contact the seller from whom you purchased the item. Sellers may have their own return policies, so be sure to follow their instructions for returning products.
3. Return Shipping: The cost of return shipping is typically the responsibility of the buyer unless the seller specifies otherwise. Please keep proof of shipment and consider using a trackable shipping service when returning items.
4. Refunds: Once the seller has received the returned item and verified its condition, they will process a refund. Refunds will typically be issued using the original payment method, excluding shipping costs.
5. Seller Dispute: In the event of a dispute between the buyer and seller regarding a return, Craftssio may step in to mediate and resolve the issue.
6. Exemptions: Certain items, such as custom-made products, perishable goods, and digital downloads, may not be eligible for return. Be sure to check the product listing and seller’s return policy for specific exemptions.
7. Contact Information: If you have any questions or need assistance with the cancellation or return process, please contact our customer support team at [customer support email] or [customer support phone number].

Holiday Returns: During peak seasons or public holidays, our return window may be extended to accommodate holiday gift-giving. Please refer to the seller’s return policy for specific holiday-related return instructions.